Meropa Casino Table Dealer Opportunities
Closing Date: 02 January 2013
Education
- Matric/ Grade 12 with maths or maths literacy and English fluency
Key Performance Areas:
Game management:
- The pace of the game: Spins and hands dealt per hour meet operational standards
- Customer interaction (greeting and eye contact) as per standards
- Financial transactions / pay-outs are accurate and timeous
- All ICS standards adhered to
Guest Service:
- Staff uniform, hygiene and appearance is maintained as per SOP
- Guests are treated according to the One Sun Customer Framework
- Mystery Guest targets are met
- Complaint, disputes and suggestions are escalated as per SOP
- Promotion information is provided to guests
- Service offered / Guest needs are addressed as per SOP
- MVG processes have been adhered to
Communication:
- Dealer to dealer game handover communicated as per requirement
- Inspectors are kept informed of information relevant to the game
- Equipment defects communicated immediately
Table Hygiene:
- All equipment is functional (in working order) at all times
- Table cleanliness as per standards/ checklist
How To Apply
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