Discovery Call Centre Learnership 2012

CANDIDATES FOR THE REGIONS

The Learnership programme consists of structured learning components combined with practical/workplace experience which totals to 1 320 learning hours. The qualification is Unit Standard Based and the programme is registered with the Insurance Sector Education and Training Authority (InSeta) and will be accredited by the South African Qualification Authority (SAQA).

This learnerships core focus will be on long term insurance in a call centre environment.

Please note: This opportunity is being advertised by the company’s Employment Equity initiatives.

GUIDELINES FOR APPLYING TO THE LEARNERSHIP:

Please ensure that you apply for only 1 of the Learnerships advertised and that you meet the minimum criteria to be eligible for the Learnership
Please also have your Matric subjects and symbols on hand as you need to input this information on your application.
You must have a valid SA ID

THE LEARNER WILL ACHIEVE THE FOLLOWING BENEFITS FROM THIS PROGRAM:

Obtain a recognised and portable long term insurance qualification in Call Centre environment.
Gain access to the industry with a better employment profile.

Competencies:

Communication – communicates clearly and professionally to clients
Resilience | drive – pursue goals despite obstacles
Interpersonal skills – relates well to diverse people
Detail orientation – accurately captures or communicates information
Desire and potential to learn
Self-motivated
Basic computer skills

Qualifications | Experience:

Candidates must:

Be South African Citizens;
Hold a valid | recognised Matric with Maths, English | 2nd language (Minimum D Symbol in pure Maths and 2nd language and Symbol C in English);
Not be engaged in post-Matric studies or formal employment;
Not have completed any previous Learnership.
Be between the ages of 18 and 30 years;
Have effective communication skills in the English language;
Possess basic computer skills;
Express a keen interest in administration, call centre and customer service